Privacy policy

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with KNOSS.
Provide voice, image, and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you. We use your personal information to communicate with you in relation to KNOSS via different channels (e.g., by phone, email, chat).
Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, KNOSS, and others. We may also use scoring methods to assess and manage credit risks.

To enable our systems to recognize your browser or device and to provide and improve KNOSS, we use cookies and other identifiers.

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries KNOSS.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Transactions involving Third Parties: We make available to you, services, products, applications, or skills provided by third parties for use on or through KNOSS. We also offer services or sell product lines jointly with third-party businesses, such as co-branded credit cards. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that KNOSS.com, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

We work to protect the security of your personal information during transmission by using encryption protocols and software. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you. Our devices offer security features to protect them against unauthorized access and loss of data. It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your KNOSS account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

Third-Party Advertisers and Links to Other Websites: KNOSS may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier.

You can access your information, including your name, address, payment options, profile information, and purchase history in the "My Account" section of the website.

• If you have any questions as to how we collect and use your personal information, please contact our Customer Service.
• If you do not want to receive email or other communications from us, please contact our Customer Service.
• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of KNOSS, we recommend that you leave them turned on.
• If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies on your browser.
• For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.
• To the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.

KNOSS does not sell products for purchase by children. Our business associations sell children's products for purchase by adults. If you are under 18, you may use KNOSS only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. For more information, please see our Children's Privacy Disclosure.

KNOSS.com, Inc. participates in the EU-US and Swiss-US Privacy Shield frameworks.

This California Consumer Privacy Act disclosure page ("Disclosure") supplements the KNOSS Privacy Notice and is effective as of July 1, 2021. The KNOSS Privacy Notice describes the personal information that we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it. These additional disclosures are required by the California Consumer Privacy Act:

Categories of personal information collected. The personal information that KNOSS collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, fall into the following categories established by the California Consumer Privacy Act, depending on which KNOSS Service is used: identifiers such as your name, alias, address, phone numbers, or IP address; personal information, such as a credit card number; age, gender, or other protected classifications; internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details; biometric information, such as your voice profile, if you enable that feature on KNOSS; geolocation data, such as the location of your device or computer; audio or visual formation, such as voice recordings when you speak to KNOSS, or images and videos collected or stored in connection with KNOSS; education information, such as information you provide through educational skills you link to your account through KNOSS.

Categories of personal information disclosed for a business purpose. The personal information that KNOSS disclosed to the third parties identified in the “Does KNOSS Share Your Personal Information?” section of the KNOSS Privacy Notice about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Consumer Privacy Act, depending on which KNOSS Service is used: identifiers such as your name, address, phone numbers, or IP address, for example if we use a third-party carrier to deliver your order; personal information, such as a credit card number, for example if we use a third-party payment processor; your age, gender, or other protected classifications, for example if you choose to participate in a survey distributed by a survey provider; commercial information, such as the details of a product or service you purchased if a third-party service provider is assisting to provide that product or service to you; internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our devices and services; audio or visual information, for example if a service provider reviews recordings of customer service phone calls for quality assurance purposes; professional information, for example if we provide your account details to a service provider for verification as part of enrollment for a KNOSS Business account.

Right to Request Access to or Deletion of Personal Information: You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by KNOSS, or access to or deletion of your personal information. If you wish to do any of these things, please contact Customer Service.

No sale of personal information. In the twelve months prior to the effective date of this Disclosure, KNOSS has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.

No Discrimination. KNOSS will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

If you choose to use KNOSS, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of California. If you have any concern about privacy at KNOSS, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us When You Use KNOSS

Search or shop for products or services in our stores.
Add or remove an item from your cart, or place an order through or use KNOSS.
Download, stream, view, or use content on a device or through a service or application on a device.
Provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile.
Talk to or otherwise interact with our KNOSS Customer Service.
Configure your settings on, provide data access permissions for, or interact with an KNOSS device or service.
Communicate with us by phone, email, or otherwise.
Complete a questionnaire, a support ticket, or a contest entry form.
Participate in Discussion Boards or other community features.
Provide and rate Reviews.
Specify a Special Occasion Reminder; or employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as: identifying information such as your name, address, and phone numbers; payment information; your age; your location information; your IP address; people, addresses and phone numbers listed in your Addresses; email addresses of your friends and other people; content of reviews and emails to us; personal description and photograph in Your Profile; voice recordings when you speak to KNOSS; images and videos collected or stored in connection with KNOSS; information and documents regarding identity, including Social Security and driver's license numbers; corporate and financial information; credit history information; and Automatic Information.

The internet protocol (IP) address used to connect your computer to the internet.
Login, email address, and password.
The location of your device or computer.
KNOSS metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information.
Version and time zone settings.
Purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers.
The full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).
Phone numbers used to call our customer service number; and images or videos when you shop in our stores, or stores using KNOSS.
We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Examples of information we receive from other sources include:
Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
Information about your interactions with products and services offered by our subsidiaries.
Search results and links, including paid listings (such as Sponsored Links).
Information about internet-connected devices and services linked with KNOSS; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Status of recent orders (including subscriptions).
Your complete order history.
Personally identifiable information (including name, email, password, and address book).
Payment settings (including payment card information, promotional certificate and gift card balances, and 1-Click settings).
Email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters).
Recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations).
Shopping lists and gift registries.
Content that you recently viewed.
Your Profile (including your product Reviews, Recommendations, Reminders and personal profile).

hello@knoss.com | 866-566-7708